AICDP & VVCM Netherlands Event – 12th November 2019 – BPO & SSC Engagement – from a Credit Management Perspective

The Credit & Risk Industry, leading Credit Managers and Credit Directors, recognise that with these types of migration projects, come issues for evaluation and resolution. Whilst there are cost savings to be made in both SSC and BPO transition; it is important to balance savings made in headcount and operational process against customer experience and mitigating loss in customer revenue.

The ‘BPO/SSC Summit’ meeting we are holding, seeks to explore the common trials and tribulations Credit Management have faced– importantly, what has been the best route to resolution and success stories. Join AICDP for the next Netherlands Country Group meeting on the 12th November at Altares Offices in Rotterdam

This event has been designed for practising Credit Professionals at all levels and will consist of innovative and forward-thinking speakers. Book you Place

The Agenda is as follows:

9.00am – Arrival and Light Refreshments
9.30am – AICDP- ‘’Where we came from and where we are now’’ by Bill Dunlop
10.00am – Panel Discussion – Operating Model: Why SSC or BPO? What are the Risks and Benefits to AR?

What is the realistic ROI after Migration and Timeframe. What un-tangible costs are there to the business that is not Reported E.G increase on DSO and DBT. Location strategy. Centralized, local, or hybrid. What do you need to consider?

• Impact on the business
• Solutions to managing DSO/DBT when migrating Process Management
• Mitigating client disruption when migrating to a BPO/SSC
• How does Credit Management provide an un-bias input

12pm – 1pm – Lunch (Sponsored by Altares)
1.00pm Panel Discussion – HR, Employee Nutrition & Transfer of Skills and Knowledge

How do you create Loyalty and keep a good Team

• What is the impact of the Location strategy and what is the availability of talent?
• How do you successfully transfer skills and knowledge to new locations?
• What staged approach to migration works best and how to engage ‘exiting’ staff
• with the business transfer ï‚· What do you keep inhouse and local and why?

3pm – Break and Networking
3.30pm – Success & Fail Stories (Learning from Mistakes)
4.30pm Closing Remarks and Networking Drinks at the Hotel New York.

Book your place today